What Personal Information Do We Collect From You And How?
We collect personal information about you when you register or subscribe to one of our services, place an order, buy a gift voucher, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else’s website, ask for information or assistance, give us a testimonial or other feedback, attend an event that we run or sponsor, enter competitions or special promotions, sign up for our special offers or other updates. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.
The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizing, the type of browser you use, the times when you access the site and for how long, your referring URL, cell IDs, and other location information, photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.
How This Information May Be Used
Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.
When you use our services: If you use any of our services, register, set up, look at or change your account details or contact a member of our Customer Care team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: 1) accounting, billing, reporting and audit; 2) credit checking or screening; 3) authentication and identity checks; 4) credit, debit or other payment card verification and screening; 5) debt collection; 6) safety, security, health, training, administrative and legal purposes; 7) data matching, statistical and market analysis, and marketing information; 8) advertising and marketing for us, our Group and third parties; 9) developing, testing and maintaining systems; 10) studies, research and development; 11) customer surveys; 12) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; 13) where required by law or in connection with legal proceeding or disputes; and (14) any other uses set out in the terms and conditions for use of our services. For these purposes, we may disclose your information to one or more of the other organizations listed in the section called “who we will share your personal information with”.
Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner’s systems.
We may also use your personal information to send you marketing updates, as detailed in the next section.
Customization of our online services and advert targeting: We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don’t miss offers and information that might interest you. This information may also be used by our third-party advertising agencies and networks, to advertise our own or third party products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising.
Testimonials: If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.
Direct marketing: For information on how we may market to you, please read the section called “marketing opt-in and opt-out provisions”.
Who We Will Share Your Personal Information With
From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organizations: 1) data processing companies, mailing houses and other third party suppliers working on our Group’s behalf; 2) ad-serving agencies and other advertising intermediaries; 3) credit reference or fraud prevention agencies, which may keep a record of that information; 4) regulatory bodies, government and enforcement agencies, such as the police.
We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.
Marketing Opt-In And Opt-Out Provision
We offer you the chance to receive news and fashion updates which, depending on your preferences, we will send to you via email, SMS and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.
Marketing communications you subscribe to will only be sent by our Group.
You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe.
How Can You Access Your Personal Information and Keep It Up to Date
You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our online services and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, our Customer Care team, may access your personal data from our online services using your user ID and password. Information may be changed online within “Account Details” and “Addresses”. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, please contact us by email at firstname.lastname@example.org and we will amend your personal details.
Safeguarding Your Personal Information
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorized access or use. When you place an order, or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
How We Can Make Changes To This Policy
Changes to this notice
The Cookies Used On Our Online Services
What Are Cookies?
The cookies we and our business partners use on our online services can be grouped into the following categories:
- Cookies that are essential for us to be able to provide you with a service you have requested such as logging into your account on the website, or one which allows communication between your browser and the website.
- Cookies that enable you to browse our online services and use features such as shopping baskets and wish lists.
- Cookies that measure and analyze how our customers use our online services. This allows us to continuously improve our online services and your shopping experience.
How To Reject Or Opt Out Of Receiving Cookies
If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that our online services cannot always control third-party cookies stored on your machine from our online services and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore, you must manage these cookies directly with the relevant third party.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.