Exchanges & Returns
You have 14 days from the date you receive your order to exchange it. Returns outside this time period will not be accepted.
You need to send us an e-mail on email@example.com specifying your name and order number, explaining the reason for the return. All returns should be requested before you send your items back to us, to allow easy identification and prompt processing.
After your request has been approved, you will receive a detailed e-mail with the instructions to follow to return the product.
Unidentified returns will be returned to the sender.
You are liable for any shipping and taxes and duties that will be incurred with the return of the product.
Please take care while trying on items. The product has to be returned new, unused and with all the garment tags still attached, and will all the related designer packaging items such as dust bags, and boxes. Where provided, authenticity cards, should also be included with your return.
Returns that are damaged or soiled will not be accepted and sent back to you. Repeated returns will be monitored, and could be refused at our discretion.
Upon receipt of your products, we will issue store credit within 30 days for the amount of the purchase, excluding any shipment or customs fees.
Returning a Gift
Returning a Gift If you wish to exchange a gift, please send us an e-mail on firstname.lastname@example.org and we will send you a detailed e-mail with the instructions to follow to return the product.
Refunds are not accepted, however if you believe that the product you have received is faulty, you can send us an e-mail showing us the defect in question in pictures.
You have 7 days from the day you receive the product to send us a claim. If you exceed this period, refunds will not be accepted. We will double-check with our quality control department, and only if the defect is not due to misuse, will we accept to refund the amount paid.
Your refund will either be done through the Original Mode of Payment, or as STUDIO COLLEKTIF store credit. Refunds can take up to 10 working days to show on your account due to varying processing time between payment providers. Please note that shipping costs and customs are not refunded.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 7 days from the date you received it.